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How do I download the ShowIT Solutions™ App?
You can download the ShowIT Solutions™ App by going to the App Store on IOS or to the Play Store on any Android device. On the App Store search for ShowIT. On the Play Store search for ShowIT.
Who can use the ShowIT Solutions™ App?
Only licensed real estate agents can sign up for the ShowIT Solutions™ platform.
How do I sign on the ShowIT Solutions™ App?
You can either download the app on your mobile device or check your email inbox for an invitation from ShowIT Solutions™. When you access the app, click the “Agent Sign Up” button to start the process.
I entered my brokerage license number, but it’s not working. What do I do?
If you entered your brokerage license number and cannot access the app, it means your office is not yet registered with the ShowIT Solutions™ Platform. You will have the option to fill out a contact form to request that ShowIT Solutions™ reach out to your broker. We also encourage you to contact your broker with our website information, https://showitsolutions.com/, and ask them to sign up.
My real estate license number is not working, but my broker is registered with ShowIT™ Solutions
If your real estate license number is not going through, but your broker is registered with ShowIT™ Solutions, it can mean 1) There was an error in the information provided to ShowIT™ Solutions by your broker, or 2) You are a new agent that has not been added yet by your office. Please reach out to your office to correct this issue.
How do I set up Stripe?
ShowIT Solutions™ utilizes Stripe (a third-party vendor) to process any funds charged or paid to the ShowIT Solutions™ members. You can set up Stripe by going to the ShowIT Solutions™ App and then clicking on the Wallet tab (bottom right corner). The app will guide you to set up your account.
Why do I need to input my bank account and credit card information in the Wallet?
Your bank account information is needed to you can receive funds for jobs performed on the ShowIT Solutions™ App. Your credit card information is needed to pay for completed jobs you posted on the ShowIT Solutions™ App.
Why do I have to upload my picture?
A personal picture is required on your profile. We highly recommend you upload a professional picture to make a good impression on your fellow agents. As part of our safety protocols, we send a reminder to each showing client and vendor with your information and picture one hour before a job starts.
How do I get notifications for jobs posted in my preferred area?
When you sign up, you will be prompted to set up your preferred working area. Once set, you will receive notifications for jobs posted with those geographical parameters.
Can I filter jobs according to a geographical location? Or job types?
You can filter jobs in “The Market” by clicking the upper left corner button. You will have options to view jobs the way you prefer (by Date, Job Type, ZIP code or city).
How do I post a job?
To post a job, you will need to click on the bottom left corner button (“Post a Job”) and fill in the required info. (Watch the “How to“ tutorials for more detail.)
How do I get paid?
Once you complete a job, your payment will be deposited to your Wallet in Stripe (You can view it on the ShowIT Solutions™ Wallet tab). In order for you to receive the available funds, click Payout, and the funds will transfer to your bank account. Note: Funds are available 24 hours after job completion.
Does the showing agent pay any fees?
ShowIT Solutions™ does not charge the showing agent a fee. However, Stripe (the third-party vendor managing the funds) does charge the showing agent a fee to manage the account and withdraw the funds to your bank account. All fees are explained in the ShowIT Solutions™ App. In the Wallet tab, click on the 🛈
Does the hiring agent pay any fees?
There is a processing fee for each job posted by the hiring agent. When the job is completed, the total payment includes the showing agent’s payment and a ShowIT Solutions™ processing fee.
Why do I need to share my client’s contact information?
We respect the relationship between you and your client. You never have to share your client’s phone number with a showing agent, but you can if you choose. However, your client’s information is still required for the ShowIT™ Solutions App so that we can send a safety reminder one hour before the job starts. The reminder includes the showing agent’s information and profile picture.
Do I have to set a specific showing time when I post a job?
No. In the “Post a Job” feature, you may choose to set a specific time or allow the showing agent you hire to schedule the time.
What is the hiring process (apply vs. claim)?
Any job that is consumer-facing, like a “Showing” or an “Open House”, are jobs that must be applied for. The hiring agent receives the applications and chooses the most fitting candidate for the job.
Jobs that are not consumer-facing, like “Runner” or opening a door for a “Vendor” are categorized as ‘claimable,’ and are assigned on a first-come first-served basis.
Why does ShowIT Solutions™ App require location tracking?
ShowIT Solutions™ provides high standards to every real estate agent who utilizes its services and platform. As such, we require location tracking, but only while an agent performs a job. The hiring agents can monitor job progress and see that the showing agent has arrived at the intended property. Location tracking also allows showing agents to track past jobs and routes they have taken. This feature is available in the “My History” tab.
Can I schedule a job for the same day?
Yes, you can schedule a job for the same day, up to 30 minutes prior to the time the job is scheduled to start.
How can I cancel a job I posted?
Jobs can be cancelled up to the job’s start time. ShowIT Solutions™ does not tolerate cancelations lightly, as both hiring and showing agents rely on each other and need to respect one another’s time and schedule.
To cancel the job as a hiring agent, click on the specific job in “My Postings.” Scroll to the bottom of the job and click on the cancel button. (Please review the ShowIT Solutions™ cancelation policy https://showitsolutions.com/cancellation-policy/ to better understand the consequences of canceling).
How do I cancel a job I was hired for?
Jobs can be canceled up to the job’s start time. ShowIT Solutions™ does not tolerate cancelations lightly, as both hiring and showing agents rely on each other and need to respect one another’s time and schedule.
To cancel a job as a showing agent, click on the specific job in “My Jobs.” Scroll to the bottom of the job and click on the cancel button. (Please review the ShowIT Solutions™ cancelation policy https://showitsolutions.com/cancellation-policy/ to better understand the consequences of canceling.)
How can I view jobs that took place in the past?
You are able to check past-performed jobs in the “My History” Tab in the main menu. You have multiple options to filter past jobs (by showing agent, client name, date and more). You can download the report to an Excel spreadsheet for easy tracking and bookkeeping.
How do I follow an agent I’d like to do jobs for?
You are able to follow agents by going to their profile page and clicking the “Heart” button. You will receive notifications when they post jobs, even if they are not in your preferred working area.
How can I share a job with other members?
Any job can be shared with other agents in the ShowIT Solutions™ platform. First, click on the specific job to open it. Then click the “share” button at the top right corner.
Can I submit a review on a showing agent?
Yes. We highly recommend that you submit a review after a showing agent has completed a job for you. Reviews help other hiring agents by ranking showing agents according to multiple criteria.
What happens when the showing agent is a “No Show?”
A “No Show” occurs when a showing agent who was hired or claimed a job fails to confirm their arrival to the property and did not communicate with the hiring agent.
ShowIT Solutions™ does not tolerate “No Show”s. Please review the “No Show” policy here: https://showitsolutions.com/no-show-policy/
How can I contact a ShowIT Solutions™ representative?
You can contact a ShowIT representative by going to the Help & Support section and clicking on the “Contact Us” button, or click Contact Us on the https://showitsolutions.com